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The IUP Journal of Bank Management

Aug'13
Focus

According to the Reserve Bank of India (RBI), Indian banking system as a whole is sound, adequately capitalized and well-regulated. As the credit, market and liquidity risk studies revealed,

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Productivity of Islamic and Conventional Banks of Malaysia: An Empirical Analysis
Banking Sector Development and Economic Growth in OECD Countries: Panel VAR Evidence
Operational and Market-Based Efficiencies of Indian Commercial Banks: A Comparative Study
Growth, Profitability and Productivity in Public Sector Banks: An Assessment of Their Interrelationship
Analysis of Service Quality Gap in Indian Banking Industry
International Trade Financing by Banks: Addressing the Risk
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Productivity of Islamic and Conventional Banks of Malaysia: An Empirical Analysis

--Farhana Ismail and Rossazana Ab. Rahim

The paper presents the productivity change of Malaysian banks for the period 2006-09 by employing Malmquist productivity index. The results reveal that throughout the study period, the productivity of Islamic banks (10.4%) was higher than that of the conventional banks (0.9%). Also, on an average, productivity across Malaysian banking industry increased at an annual rate of 5.4%, which was mainly due to technical change rather than efficiency change. Therefore, this study suggests that Malaysian commercial banking industry can further increase its total factor productivity by improving its efficiency component.

Article Price : Rs.50

Banking Sector Development and Economic Growth in OECD Countries: Panel VAR Evidence

--Rudra P Pradhan, Prateek Dasgupta, Bele Samadhan
and Sasikanta Tripathy

The paper examines the causality relationship between banking sector development (BSD) and economic growth (GDP) by using panel VAR model. Using data from selected 34 OECD countries, the study finds Granger causality between BSD and GDP. The paper suggests that banking sector indicators can be considered as the policy variable to accelerate economic growth in OECD countries. The policy implication of this study is that the economic policies should recognize the differences in the banking sector development-growth nexus in order to maintain sustainable economic growth in the region.

Article Price : Rs.50

Operational and Market-Based Efficiencies of Indian Commercial Banks: A Comparative Study

--Sanjeev C Panandikar

This paper examines how public, private and foreign banks maintain their efficiencies. The bank-wise data for seven criteria of efficiency for financial years 2001-02 to 2009-10 is decomposed, using factor analysis and multidimensional scaling, to obtain two different measures of efficiencies called operational and market-based efficiency. It is observed that for the study period, the banks differed significantly in terms of market-based efficiencies but not in terms of operational efficiency. It is also observed that the foreign banks have the highest average market-based efficiency.

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Growth, Profitability and Productivity in Public Sector Banks: An Assessment of Their Interrelationship

--Dhananjay Bapat

The study examines the relationship among growth, profitability and productivity for Indian public sector banks. For measuring profitability, Return on Assets (ROA) was selected and for assessing productivity, business per employee and profit per employee were used as measures. We chose Indian public sector banks as they contribute 74.20% to total deposits of scheduled commercial banks and 75.07% to the total credit of scheduled commercial banks. The study intends to assess whether differing growth rates of Indian public sector banks have any impact on profitability and productivity. During the study period (2005-2012), the business of the Indian public sector banks grew at a compounded annual growth rate of 18.7%. The study concludes that change in growth rates does not significantly affect the profitability. The business per employee and profit per employee for public sector banks remained higher for banks with higher growth rates. We observed significant differences for business per employee for all the years and for profit per employee for four out of seven years.

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Analysis of Service Quality Gap in Indian Banking Industry

--Sunayna Khurana

All the banks in India offer similar kind of services, but may vary in terms of service quality. This paper analyzes the gap between customer expectation and customer perception in the service delivery of retail banks. A sample of 200 customers from 10 top performing banks of Hissar city in Haryana were selected for the study. The responses of the customers were analyzed with the help of factor analysis, and seven factors were extracted. The results show that there is a huge gap between perception and expectation in the case of tangibility dimension of service quality and low in the case of competency. The study suggests that the banks should improve their service quality towards tangibility to maximize customer satisfaction.

Article Price : Rs.50

International Trade Financing by Banks: Addressing the Risk

--Smita Roy Trivedi

This paper looks at the process of trade financing decisions taken by banks and the inherent risks associated with such decisions for both import and export financing. Non-receipt of payment from the foreign counterparty for export bills financed by banks in India requires the fixation or ‘crystallization’ of the rupee liability of the bill after specified days in accordance with Reserve Bank of India regulations. The amount is then recovered by banks in rupees from the account of the exporter client. Using data on crystallized and/or overdue bills from the two large public sector banks in India, the paper identifies key independent variables which could impact the event crystallization or otherwise of the export bill. Using logistic regression analysis, we examine the significance of these variables and check the viability of the trade finance scoring model, which can help bankers to objectively ascertain risks associated with each trade transaction financed.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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